Key Features

• Real-time appliance connectivity tracking with precise status-change timestamps
• Automated detection and intelligent clearance of audio appliance reload events
• PagerDuty integration for rapid escalation of critical system alerts
• Enhanced backend security through IAM-based database authentication
• Expanded CloudWatch monitoring for SQS-driven data processors

How Does It Impact Our Customers?

EPIC+ 1.3 brings meaningful improvements to how districts experience system reliability and visibility. Appliance connectivity status is now tracked in real time with precise timestamps, so administrators always know exactly when a device came online or went offline — eliminating guesswork and cutting troubleshooting time. The system also intelligently handles audio appliance reload events, suppressing false health alerts during normal maintenance cycles and giving staff confidence that every alert represents a genuine issue worth acting on. Together these improvements mean less noise, faster answers, and a more dependable audio enhancement experience across the fleet.

What Is EPIC+ 1.3?

EPIC+ 1.3 is a reliability and observability release focused on giving districts a clearer, more trustworthy picture of their audio enhancement fleet. It extends the IoT lifecycle layer with real-time connectivity publishing, hardens the database authentication model using AWS IAM, and wires up expanded monitoring and on-call escalation infrastructure — so critical issues surface to the engineering team and get resolved faster than ever before.

Why Does It Matter?

When audio enhancement technology is working, teachers can focus on teaching and students can focus on learning. EPIC+ 1.3 invests in the infrastructure that keeps that promise: smarter health monitoring reduces noise so staff are not chasing phantom alerts, real-time connectivity data makes it faster to identify and address appliances that need attention, and tighter security controls ensure district data remains protected. These improvements compound — a more observable, secure, and reliable system means fewer interruptions and greater confidence in the platform's performance day to day.

See the companion Engineering Release Notes for additional detail.

Published July 2, 2026