Fixes

• A bug was found in a third party package that VIEWpath uses to handle local server downloading and uploading of videos; this can cause videos to fail indefinitely if its dependent service gets restarted abruptly or without restarting the entire VIEWpath service or EPIC server. Changes were added to detect this anomaly and auto-heal the service so recordings continue processing properly without requiring a manual reboot.

  • See related service Bulletin March 10 2022 for more information.

  • For any users who experienced local recordings stuck in EPIC as “InProgress” due to this issue, a separate standalone script can be provided which will fix those recordings, allowing them to finish processing and uploading. This will only fix these specific recordings which were stuck “in progress” from March 8 when the issue first would have occurred until any customers rebooted their systems.

• In some cases under heavy load, recordings would improperly fail to provide a response in time to the server recording queue and would then be seen as stalled and get restarted. This could cause recording corruption and failures. An improvement was made to optimize the process and not delay these responses in certain situations.

Tech Notes

• If upgrading from a version prior to 1.9.0.0, an upgrade should be scheduled and Audio Enhancement personnel will assist in upgrading an EPIC System from any previous version. Please contact support@audioenhancement.com or call 800-932-3578

• If upgrading from a 1.9.X version, the upgrade can be done as normal.

Known Issues

• No known issues