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EPIC System 3.0.0

Technical Release Notes 3.0.0

EPIC 3.0 is a major release update that includes several significant user backend changes. Administrators should review the EPIC Interactive Training Module and prepare and train users prior to rolling out the updates. Customers should be aware of the updates and test them thoroughly before rolling them out to all sites.

When migrating from a version prior to 2.5, notification events must be manually migrated to a contact list and then added to events. If administrators edit events after updating to 2.5 prior to migrating contacts, event contacts may be lost.

Additions

  • We’re always looking for ways to improve reliability, security, and performance, which is why we’ve upgraded from Ubuntu 20.04 to Ubuntu 24.04. Here’s what this means for you:

    • Enhanced Security & Stability

    • Ubuntu 24.04 includes the latest security patches, improved system hardening, and extended support, ensuring a more secure and stable environment for our services.

    • Improved Performance & Efficiency

    • With optimized resource management, updated kernel improvements, and better support for modern hardware, you’ll experience faster, more efficient operations.

    • Long-Term Support (LTS) for Future Reliability

    • Ubuntu 24.04 is a Long-Term Support release, meaning it will receive critical updates and security patches for years to come, ensuring continuous service without disruptions.

  • The initial release of Audio Enhancement PLUS K12

    • This allows EPIC Systems to connect for the 3.0 migration

    • Supports Over The Air updates for EPIC Systems on 3.0+

    • Supports district user management for Clear Connect so admins can provide access to teachers using AE CLEAR connect

  • If an MS device loses the SIP registration, EPIC will re-push the SIP settings to attempt to establish the connection.

  • Added new signage options for the InfoView displays.

Fixes

  • Within the Event Engine, if an Event is saved and the EPIC System has a connected CZA device, the Event Actions will be duplicated. This has been fixed to ensure that Event Actions are not duplicated upon Saving.

  • In some cases, the LEDs wouldn’t reset after a SAFE alert because no camera was assigned to the room. This issue has been resolved to ensure the LEDs properly reset after both paired and non-paired SAFE alerts.

  • During a Non-Paired SAFE Alert, the third-party camera icon could not be selected on the Home screen map due to the circles covering it. This has been corrected to ensure all icons can be clicked during the Non-Paired alert.

  • In some cases, the audio would become out of sync between MS devices. Improvements were made to This has been fixed to ensure audio plays as close to in sync as possible.

  • It was found that devices would not save in the Change Notification event action. This has been corrected so that no matter when new devices are added, they will be saved in the Change Notification event.

  • When updating devices through the Bulk Configuration tab, it would reset all volumes to the default settings. The volume settings have been removed so that when bulk changes are pushed, any volume settings made prior will not be affected.

 

Major Version Notes

3.0.0 is a Major Version of EPIC releases.

For customers upgrading from a different Major Version (prior to 2.5), these notes provide additional information on what is new in this Major Version.

  • Redesigned Ultra-Friendly User experience for the Home Page for Intercom, Paging, and Alerts.

  • Confirm Room Lockdown Check-in feature allowing visibility to which rooms have completed lockdown procedures

  • SAFE View allowing 3rd party security cameras to be viewed in EPIC during an Emergency

  • Door Position monitoring and alert capabilities for campus security awareness

  • New and improved Event Engine making it easier than ever for schools to manage their events!

 

More specific details can be found within each version in the Release Notes Archive

Tech Notes

  • Disabling the “Pull down to Refresh” feature on the Kiosk is suggested to help improve touch functionality. Instructions on how to disable this feature Click Here.

 

Known Issues

  • SMS and Email are not working in versions lower than 2.2.1.0