EPIC 3.0 is a major release that includes significant user-facing backend changes to enhance security, improve performance, and provide better support. Administrators should review the EPIC Interactive Training Module and prepare and train users prior to rolling out the updates.

When migrating from a version prior to 2.5, notification events must be manually migrated to a contact list and then added to events. If administrators edit events after updating to 2.5 prior to migrating contacts, event contacts may be lost.

Additions

• No new additions

Fixes

• Improved SAFE Alert Accuracy
  Resolved an issue where SAFE alerts triggered from a badge could cause inaccurate location data on the map. Previously, EPIC would include badges that hadn’t checked in for over an hour, which skewed the reported positions. This has been corrected — EPIC now filters out inactive badges to ensure that position tracking is precise and reliable during alert events.

  Fixed SIP Extension Assignment for AND Devices
  Addressed a configuration issue affecting systems with more than 50 AND devices. When pushing settings in bulk, EPIC was incorrectly assigning the same SIP extension to all AND devices. The bulk configuration process has been updated to ensure each AND device now receives a unique SIP extension, improving call routing and overall system reliability.

Major Version Notes

3.0.0 is a Major Version of EPIC releases.

For customers upgrading from a different Major Version (prior to 2.5), these notes provide additional information on what is new in this Major Version.

• Redesigned Ultra-Friendly User experience for the Home Page for Intercom, Paging, and Alerts.

• Confirm Room Lockdown Check-in feature, allowing visibility into which rooms have completed lockdown procedures

• SAFE View allowing 3rd party security cameras to be viewed in EPIC during an Emergency

• Door Position monitoring and alert capabilities for campus security awareness

• New and improved Event Engine, making it easier than ever for schools to manage their events!

More specific details can be found within each version in the Release Notes Archive

Tech Notes

• Disabling the “Pull down to Refresh” feature on the Kiosk is suggested to help improve touch functionality. The instructions on how to disable this feature are available here.

Known Issues

• No known issues