EPIC 3.0 is a major release update that includes significant user backend changes needed to provide enhanced security, improved performance, and support. Administrators should review the EPIC Interactive Training Module and prepare and train users prior to rolling out the updates.

When migrating from a version prior to 2.5, notification events must be manually migrated to a contact list and then added to events. If administrators edit events after updating to 2.5 prior to migrating contacts, event contacts may be lost.

Additions

• Integration with SAFE+ (Aegix)
  Expanded our integration with Aegix SAFE+ to deliver a new level of real-time SAFE alerting. This enhancement strengthens situational awareness and ensures faster, more reliable communication during critical events.

• Improved Default Images, Audio Files, and ITC Screens
  We’ve refreshed and standardized key visual and audio assets to create a more consistent and engaging user experience.

  • Event Icons & InfoView Signage: Updated with new imagery from the “I Love U Guys” Foundation to better align with recognized safety communication standards.

  • Audio Files: All default audio files have been re-recorded for consistent volume levels and clarity, now including Spanish-language versions to support broader accessibility.

  • ITC Interface: The default ITC background and button set have been redesigned for a cleaner, modern look. Buttons are now preconfigured to function immediately—right out of the box—for faster setup and ease of use.

Fixes

• EduCam360B Streaming Delay
  Added a 1-second delay when a SAFE alert is triggered to ensure the camera lens is fully open before starting the stream.

• Apostrophe Handling

  • Resolved an issue where usernames containing an apostrophe prevented user lists from loading in ring groups.

  • Fixed email address handling so apostrophes are now supported.

• ITC2 Lockdown Notifications
  Fixed an issue where ITC2 devices were not receiving Lockdown event notifications.

• MS-775 Device Support

  • Corrected an issue where the ‘Query All XD’ function excluded MS-775 devices.

  • Restored auto-healing functionality for SIP connections on MS-775 devices (system now retries three times).

  • Fixed the manual reboot support so MS-775 and MS-720 devices can now be rebooted through the Reboot tab.

• SAFE Badge Assignment
  Fixed an issue where SAFE badges created without an assigned user could not be updated later. Users can now be added to badges after the initial creation.

• POE-Clock Configuration
  New POE-Clock devices now include the updateURL configuration automatically, eliminating the need to manually push the firmware updates.

• LDAP Domain Regex
  Improved LDAP integration to allow additional valid regex formats.

• SIP Tone Configuration
  Fixed an issue where SIP Tone settings reverted from “No Tone” to an audio file, which prevented certain SIP devices from allowing two-way intercom calls. SIP Tone settings now save correctly.

• Camera Time Zone Updates
  Time zone changes are now properly pushed to camera devices to ensure consistent scheduling and recording accuracy.

Major Version Notes

3.0.0 is a Major Version of EPIC releases.

For customers upgrading from a different Major Version (prior to 2.5), these notes provide additional information on what is new in this Major Version.

• Redesigned Ultra-Friendly User experience for the Home Page for Intercom, Paging, and Alerts.

• Confirm Room Lockdown Check-in feature, allowing visibility into which rooms have completed lockdown procedures

• SAFE View allowing 3rd party security cameras to be viewed in EPIC during an Emergency

• Door Position monitoring and alert capabilities for campus security awareness

• New and improved Event Engine, making it easier than ever for schools to manage their events!

More specific details can be found within each version in the Release Notes Archive

Tech Notes

• Disabling the “Pull down to Refresh” feature on the Kiosk is suggested to help improve touch functionality. The instructions on how to disable this feature are available here.

Known Issues

• No known issues