EPIC 3.0 is a major release update that includes significant user backend changes needed to provide enhanced security, improved performance, and support. Administrators should review the EPIC Interactive Training Module and prepare and train users before rolling out the updates.

When migrating from version 2.5 or lower, notification events must be manually migrated to a contact list and then added to events. If administrators edit events after updating to 2.5 before migrating contacts, event contacts may be lost.

Additions

• The SAFE Alert and Non-Paired SAFE Alert event configurations have now been consolidated into a single configurable event. This enhancement reduces duplicate configuration effort and ensures updates only need to be made in one location, simplifying administration while providing more consistent alert behavior.

• SAFE Badge Updates:
  Enhanced the User Equipment tab to provide greater visibility and management of SAFE Badges

  • Battery levels are now displayed using color indicators for quick recognition

  • Added a column to identify badges not seen for over 24 hours

  • Introduced automated email notifications to Support and Maintenance contacts for inactive badges

    • Added the ability to include or exclude specific badges—or all badges—from these alerts

• Integration with SAFE+
  Audio Enhancement now integrates with SAFE+, enhancing real-time alerting and communication during critical events. This integration improves situational awareness and enables faster, more coordinated responses across your campus. For more information, please reach out to Audio Enhancement’s Tech Support.

• GPS information on Map Setup
  We’ve added Latitude and Longitude points that can be placed on the map. This information is available for other third-party integrations.

• Updated Assets for EPIC systems
  For new installations of 3.2, we’ve refreshed EPIC system assets to improve clarity, consistency, and accessibility, including new event icons and signage, updated recorded audio with standardized levels, and added Spanish-language versions. This update also incorporates resources from the “I Love U Guys” Foundation and introduces an improved ITC layout with preconfigured buttons for easier setup.

  • For existing installations doing an upgrade to EPIC 3.2, AE has an available library of these new assets. Customers who want these assets can download the library and manually upload the files to your EPIC system. All new EPIC installations will ship with these updated assets pre-installed.

• AND Device Font Color Customization:
  Added the ability to customize font colors on AND devices. Users can now access Advanced Device Settings to select from a list of color options for:

  • Clock (Hours/Minutes)

  • Seconds

  • AM/PM indicator

• HD AND Device Background Images for Events:
  Enhanced the HD AND devices to support event-specific background images. Users can now push a selected image to an HD AND device(s) to display during certain events or notifications.

  • To configure, navigate to:
    Settings → System Settings → AND Messages

  • When creating or editing an AND message, use the BG Image option to assign a background image.

• Text-to-Speech Audio Broadcasts
  Added the ability for schools to create dynamic emergency messages that include critical details such as event type, school name, and room name. These messages can be added to an event in the Event Engine to play over campus speakers or sent via a SIP call directly to first responders, improving response speed and situational awareness during emergencies.

• User Management Enhancement
  Streamlined user administration by combining the Contact List and User List into a single, unified view within the User Management tab. Contacts for alert notifications are now managed directly within this tab, eliminating the need to use the Event Engine separately. Additionally, administrators can create contact-only users and assign them to equipment, improving flexibility, and simplifying user management workflows.

• Door Information - a Door Name variable is now available for use for door monitoring alerts, adding helpful information in text or email alerts when a door is propped open.

Fixes

• EduCam360B Streaming Delay
  Added a 1-second delay when a SAFE alert is triggered to ensure the camera lens is fully open before starting the stream.

• Apostrophe Handling

  • Resolved an issue where usernames containing an apostrophe prevented user lists from loading in ring groups.

  • Fixed email address handling so apostrophes are now supported.

• ITC2 Lockdown Notifications
  Fixed an issue where ITC2 devices were not receiving Lockdown event notifications.

• MS-775 Device Support

  • Corrected an issue where the ‘Query All XD’ function excluded MS-775 devices.

  • Restored auto-healing functionality for SIP connections on MS-775 devices (system now retries three times).

  • Fixed the manual reboot support so MS-775 and MS-720 devices can now be rebooted through the Reboot tab.

• SAFE Badge Assignment
  Fixed an issue where SAFE badges created without an assigned user could not be updated later. Users can now be added to badges after the initial creation.

• POE-Clock Configuration
  New POE-Clock devices now include the updateURL configuration automatically, eliminating the need to manually push the firmware updates.

• LDAP Domain Regex
  Upgraded LDAP integration to allow a wider variety of valid formats, improving usability for customers.

• SIP Tone Configuration
  Fixed an issue where SIP Tone settings reverted from “No Tone” to an audio file, which prevented certain SIP devices from allowing two-way intercom calls. SIP Tone settings now save correctly.

• Camera Time Zone Updates
  Time zone changes are now properly pushed to camera devices to ensure consistent scheduling and recording accuracy.

• Lockdown Map Behavior:
  Resolved an issue where, during a Lockdown event, removing the Notification condition prevented the map from switching to the Confirm Check-In view. The map will now correctly display Confirm Check-In even when the Notification condition is removed.

• Manually Adding Device Network Settings:
  Fixed a problem where network settings were not properly applied when a device was manually added to EPIC. Network configuration details are now correctly carried over during manual device creation.

• User Role Management:
  Fixed an issue where a user’s role could not be updated after account creation. Roles can now be changed without needing to delete and recreate the user.

• Profile Picture Uploads:
  Resolved a problem that prevented profile pictures from being added after a new user was created. Image uploads now work as expected.

• Lockdown Message Updates:
  Fixed an issue where changes to the UI/message action for a Lockdown event were not reflected in the Lobibox message. Updates now apply correctly.

• AND Strobe Behavior:
  Corrected an issue where AND device strobes would continue indefinitely if enabled without an associated audio file. Strobed alerts now stop as expected.

Major Version Notes

3.0.0 is a Major Version of EPIC releases.

For customers upgrading from a different Major Version (prior to 2.5), these notes provide additional information on what is new in this Major Version.

• Redesigned Ultra-Friendly User experience for the Home Page for Intercom, Paging, and Alerts.

• Confirm Room Lockdown Check-in feature, allowing visibility into which rooms have completed lockdown procedures

• SAFE View allowing 3rd party security cameras to be viewed in EPIC during an emergency.

• Door Position monitoring and alert capabilities for campus security awareness

• New and improved Event Engine, making it easier than ever for schools to manage their events!

More specific details can be found within each version in the Release Notes Archive

Tech Notes

• Disabling the “Pull down to Refresh” feature on the Kiosk is suggested to help improve touch functionality. The instructions on how to disable this feature are available here.